PDR

Performance Data Reports

QuEST Forum’s Performance Data Reports (PDR) provide reliable trend data and robust industry benchmark numbers for over 150 product categories. These reports provide statistics such as Best-in-Class, Worst-in-Class, Industry Average, and Monthly Average for each TL 9000 measurement in all product categories where sufficient data exists.

PDRs are compiled from mandatory monthly data submissions from all TL 9000 certified registrations, as required by the TL 9000 quality management system. QuEST Forum’s TL 9000 Administrator, the University of Texas at Dallas, manages the database, oversees operations and produces the PDRs. The TL 9000 Administrator also guarantees complete security and contributor anonymity.

The Values of PDRs

 

    • Truly comparable trend data for over 150 product categories in the ICT industry
    • Based on a centralized database of industry-wide measurements
    • Aids development of meaningful and valuable measurements
  •  
    • Access to industry performance data suitable for benchmarking

The Usage of PDR

QuEST Forum has developed and published a “white paper” on PDRs. The document is titled How to Use QuEST Forum TL 9000 Measurement Performance Data Reports. Its purpose is to provide guidance and help to PDR users. It provides practical information and examples on how to extract PDR data and report displays, perform data analysis and interpretation, set measurement targets and drive continual quality improvement. It is available for free download at: PDR Report

PDRs are compiled from mandatory monthly data submissions from all TL 9000 certified registrations, as required by the TL 9000 quality management system. QuEST Forum’s TL 9000 Administrator, the University of Texas at Dallas, manages the database, oversees operations and produces the PDRs. The TL 9000 Administrator also guarantees complete security and contributor anonymity.