PDR Insights Performance. Benchmarking. Analytics.


Measure and Improve not only quality of products and services, but also overall business performance by delivering superior customer experience (CX) and maximizing Customer Lifetime Value (CLV) to achieve profitable growth.


Benchmarking provides necessary insights to help you understand how your organization compares with similar organizations in a given industry. It can help you identify areas, systems, or processes for improvements—either incremental (continuous) improvements or dramatic (business process reengineering) improvements.


PDR Insights is a configurable benchmarking and performance management platform to offers foundational visual explorative analysis, predictive and prescriptive analytics leveraging a combination of advanced statistical modeling, machine learning (ML) and natural language processing (NLP).

About Us

QuEST Forum’s TL 9000 Performance Data Reports (PDRs) have provided industry benchmark statistics and trend data for the Information and Communications Technology (ICT) industry. These monthly reports capture industry statistics on Best-in-Class, Worst-in-Class, Industry Average and Monthly Average for hardware, software and service quality measurements in over 150 product categories.

  • Avion Networks

    Global telecom technology firm, specializing in converging communications, broadband network services and solutions.
  • Quest Forum

    QuEST Forum is a global association of companies
  • Analytics Wise

    An Innovation Lab for QuEST Forum member company.
  • Primus Software Solutions

    Design and development partner for next generation Intelligent Apps.
  • TL9000

    QuEST Forum developed the TL 9000 quality management system (QMS)


  • 2 Product Categories
  • Annual Data - Last 2 Years
  • Monthly Data - Last 24 Months
  • Mobile Apps
  • Web App
Learn More

Silver Plus

Launch Special Promotional Offer
  • Upto 10 Product Categories
  • 90 Days Free - Register before 31st March'18
  • Upto 5 Users for QF Members
Learn More


  • Upto 5 Product Categories
  • Annual & Monthly PDRs
  • Mobile Apps
  • Web App
Learn More


Customized Solution
  • Mobile Apps
  • Web App
Learn More