Measure and Improve not only quality of products and services, but also overall business performance by delivering superior customer experience (CX) and maximizing Customer Lifetime Value (CLV) to achieve profitable growth.
Benchmarking provides necessary insights to help you understand how your organization compares with similar organizations in a given industry. It can help you identify areas, systems, or processes for improvements—either incremental (continuous) improvements or dramatic (business process reengineering) improvements.
PDR Insights is a configurable benchmarking and performance management platform to offers foundational visual explorative analysis, predictive and prescriptive analytics leveraging a combination of advanced statistical modeling, machine learning (ML) and natural language processing (NLP).
QuEST Forum’s TL 9000 Performance Data Reports (PDRs) have provided industry benchmark statistics and trend data for the Information and Communications Technology (ICT) industry. These monthly reports capture industry statistics on Best-in-Class, Worst-in-Class, Industry Average and Monthly Average for hardware, software and service quality measurements in over 150 product categories.
